What happens when a complaint is not upheld?

Complaints must be supported by sufficient evidence. When the investigation cannot find the degree of evidence necessary to prove the employee acted improperly, the employee and the citizen will both be notified in writing.

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1. Who can make a complaint?
2. How is a complaint made?
3. What happens when a complaint is upheld?
4. What happens when a complaint is not upheld?
5. What if you are not satisfied with the outcome?