Utilities

Mission Statement

To supply safe, uninterrupted water and waste water services to Princeton residents and businesses. Recording the consumption of those services in an accurate and timely manner. The City of Princeton purchases water and delivers the waste water to North Texas municipal Water District (NTMWD).

HB 872 Customer Information:

Pursuant to Section 182.052 of the Texas Utilities Code, except as provided by Section 182.054, the City of Princeton may not disclose personal information in a customer’s account record, or any information relating to the volume or units of utility usage or the amounts billed to or collected from the individual for utility usage unless the customer requests that the City of Princeton disclose the information. A customer may rescind a request for disclosure by providing the Utility Billing Department a written request to treat such personal information as confidential from and after the date the City of Princeton receives such written request.

To elect or rescind disclosure of your personal information in your customer account record please complete and sign the Customer Release of Information Form located on the Utility Documents page.

Sign up for Water Services

To sign up for Water and Services – Click the GovQA link

Click Submit a Request then Select Utilities-Connect New Water Service

E-Billing Available

If you would like to receive your monthly water bill via email, please download, complete and return this form to the Utility Department at the above referenced address or you may email the form to [email protected]

Pay by Phone Available

The City of Princeton is now offering pay by phone through an automated system, 24 hours a day.

It’s a convenient way to pay your bill on your own time.

*All you need to do is call 877-545-9757 with your account number.

Online Bill Pay Available

Online Bill Pay

Assistance with Utility Bills

Whether you are facing a short-term financial issue or are on a limited or fixed income, we understand paying your bills can be challenging at times. To help make your bills more manageable, and to prevent service interruptions, one of these organizations may be able to assist you.

Get Assitance

Clifine Fisher,

Revenue Manager

Clifine Fisher has been with the City of Princeton for 14 years. Clifine is in charge of billing, customer service, and overseeing the Utility Billing department.

Revenue Manager [email protected]