My Water Advisor Portal
The City is offering a free service to allow residential customers access to their consumption habits. My Water Advisor is available as a mobile app for both iOS and Android, and by PC to set thresholds that will alert via text message or email. Once alert settings are personalized, alerts can include continuous 24 hour consumption, consumption above a maximum consumer-defined limit and consumption during a specific time frame (a holiday or vacation or any daily use). Begin monitoring your water habits by registering with My Water Advisor.
For account information, contact the Utility Billing Department (City Hall) at 972.736.2711.
Please NOTE: The sign-up feature that allows you to create an account by using your cellular phone number, is not available at this time.
- Click on the Account Number field, located in the Sign-up Window on the right portion of your screen.
- Once selected, a new Sign Up window will appear. Enter your Account Number, as well as your First name and Last name currently listed on your water bill.
- Enter a valid Email Address and create a Password Once registered, you can access your account by computer or smartphone using your email and password.
My Water Advisor Introductory Video
