Policies & Procedures

• How to Establish New Water, Sewer, and Sanitation Service:
  • Option 1:
    Submit your request online though the City of Princeton Action Center
  • Option 2:
    You may download the application, fill it out and return it to City Hall in person, by mail or fax at 972.734.2548. You will need to include a copy of your Driver’s License with your faxed or mailed application along with your deposit. For our customers who are renting or leasing a home, we must have a copy of your rental/lease agreement. Your deposit must be received by the Utility Department before service will be established.
  • Option 3:
    Please come by City Hall. You will need to bring the following:
    • A valid picture identification (Driver’s License)
    • Your deposit in cash, check or money order, Master Card or VISA credit/debit cards.
    • Out of state checks and drivers licenses are accepted.
    • You will also need to fill out a small application.
• Customer Residential Deposits:
  Each utility customer is charged a $200.00 deposit. Of that amount $50.00 in a nonrefundable service charge. $150.00 is refundable when the account is closed out, less the amount due on your final bill.
• Commercial Residential Deposits:
  Each customer is charged a $400.00 deposit. Of that amount $50.00 is a nonrefundable service charge. $350.00 is refundable when the account is closed, less the amount due on your final bill.
• Polycart Delivery:
  For all options, your polycart will be delivered within 48 hours. The polycart stays with a home when and if a resident moves to a new address. Residents who remove the polycart when they move will be billed the replacement value of these items.
• Transferring/Disconnect Service**:
  In order to transfer/disconnect service from one residence to another in Princeton, please stop by utility office to have this transaction processed.
• Billing:
  Billing cycles are from the 15th of each month. Water bills are mailed on or about the 27th day of the month and are due by the 10th of the following month. If payment is not made by the 10th, a late fee of $10.00 will be added for all statement under $100.00. Statement amounts equal to or greater than $100.00 will have a 10% penalty added. If you do not receive your bill by the 1st of the month, please call the Utility Billing Department at 972.736.2711. If payment is still not received by the 20th, the service will be scheduled for cut-off, and a $40.00 Remittance fee* will be charged to restore service. “After hours” re-connection is an additional $40.00, for a total of $80.00 for “after hours” services.

  For our customers that choose to do on-line banking, please note that your bank will send a paper check to our office by US Mail. Payments are not posted to your account until we receive and process your payment in our office. Actual receipt of the check may take up to 10 days from the time your bank notifies you that the funds have been taken from your account.

  Example: If the date on the check from the bank is the 10th and the payment is received in our office on the 11th, it is considered late and a late fee will be added to your account.

  A fee of $30.00 will be charged on all returned checks. You will be notified via certified mail. If the check is not paid, the information will be sent directly to the Attorney General’s Office for collection. No subsequent checks will be accepted.

  Curbside night drop is available for after hours and weekend payments.

  PLEASE NOTE: Your account will be discontinued if:

  • Full payment is not made by the cut off date.
  • A non-sufficient funds check is not paid within 10 days of certified letter posting.

  If your service has been disconnected for non-payment or a non-sufficient check, you will be required to pay a deposit of $150.00 and a service fee of $50.00 to establish a new account.

* Reconnect Fee
** Please allow up to ten (10) business days for completion of your request.